Coast Property Group Privacy Policy and Procedure:
The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy policy. This privacy policy outlines the personal information handling practices of Coast Property Group ACN 663875287 (“Coast Property Group”, “us” or “we”).
The specific legal obligations of Coast Property Group when collecting and handling your personal information are outlined in the Privacy Act 1988 and in particular in the Australian Privacy Principles found in that Act.
At Coast Property Group, we take the privacy and security of our clients and prospective clients, and their personal information, very seriously. We respect the privacy of your personal information and treat it in accordance with this statement.
If you have any concerns or would like to access your personal information that we hold, please contact:
Coast Property Group
2 / 20 Market St
MERIMBULA NSW 2548
PHONE: 61 2 6495 8410
EMAIL admin@ccastpropertygroup.com.au
Purpose:
The purpose of this Privacy policy and procedure is to document how Coast Property Group ensures we securely collect, store and update our clients’ and prospective clients’ information.
Procedure:
At Coast Property Group, we ensure our team, our business systems, and operating procedures relating to the secure collection, storage, and updating of clients’ (vendor or purchaser) and prospective clients’ personal information all adhere to the requirements of The Privacy Act 1988 (Commonwealth), the APPs (Australian Privacy Principles) and the notification of eligible data breaches (NDB) scheme.
Outlined below addresses how we do this.
- The Purpose for the collection of personal information relates to:
a. Property purchase and sale enquiries
b. Promoting and marketing of your agreed-listed property
c. Promoting and marketing Coast Property Group
d. Property Purchase and sale transactions for confirmed vendors and purchasers relating to exclusive and conjunctional property listings by Coast Property Group.
- Personal information that Coast Property Group collects and holds includes:
a. Personal details being name, address, phone, email, and personal identification documents.
- How is an individual’s information collected and stored.
a. Prospective vendor or purchaser information is collected from each individual directly in person, via email or over the phone using the Coast Property Group Enquiry Form (#CPG001).
b. Collected information is stored securely in Coast Property Group’s online Customer Relationship Management (CRM) system Agentbox software.
- Who information is disclosed to and for what purpose?
a. Information is shared only once the individual has given express permission to Coast Property Group.
b. Information is only then shared with relevant entities directly involved in the identified sale or purchase transaction, for example, nominated solicitors, conveyancers, and other relevant parties with regards to the listing, and/or purchase of the property.
- How an individual may access personal information and seek correction of such.
a. Individuals may access and update their personal information by submitting a request to admin@coastpropertygroup.com.au
- How an individual may complain about a breach and how Coast Property Group will deal with this.
a. Parties may submit their feedback or complaint in writing directly to Coast Property Group using Complaint Resolution Form (#CPGO004) to discuss the breach of privacy concerns and to seek a resolution to the issue.
b. Coast Property Group will respond to your complaint as soon as is practicable and no less than 30 days from lodging the complaint.
c. Should no resolution be agreed upon, parties may submit the complaint to the Office of Australian Information Commissioner via their online form here.
- How Coast Property Group manages personal information collected from prospective and confirmed vendors and purchases residing overseas.
a. All information collected and stored is done so in accordance with The Privacy Act 1988 (Commonwealth), the APPs (Australian Privacy Principles) and the notification of eligible data breaches (NDB) scheme. All submissions, requests and complaints from individuals residing overseas will be managed only in accordance with Australian requirements.
b.